Support Article

Request French language on firefly console (Pega Co-Browse 7.21)

SA-33985

Summary



The language displayed on http://eu.usefirefly.com can be displayed in French in the Pega Co-Browse 7.22 version.

However, when we use Co-Browse 7.21 the interface is in English.

User expects to have the French interface we had before the rollback from Pega Co-Browse 7.22 to 7.21. It seems that only Pega C-Browse 7.22 has the French interface.


Error Messages

Not Applicable


Steps to Reproduce

  1. Log into http://eu.usefirefly.com. The interface is in English.
  2. Observe that one cannot change it from the administration panel.


Root Cause



A defect in Pegasystems’ code or rules. French language is a CoBrowse 7.22 deliverable only. The customer is on 7.21.


Resolution



The Co-Browse product team have confirmed that it is not possible to have a French interface in 7.21.

It will be available once an updated future release of the 7.22 is released.

Published February 21, 2017 - Updated March 1, 2017

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