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Support Article

Request redirects to a different apache when audit is opened

SA-14091

Summary



User requests are routed to a different apache when user is actively working in Pega application. Unexpected error observed in the application.
 

Error Messages



Not Applicable


Steps to Reproduce



There is no specific use case to reproduce the behavior.


Root Cause



A defect or configuration issue in the operating environment. From the fiddler trace output, JSessionID cookie is changing during an active user session. Expected behavior is that load balancer will route the request to same Pega server as long as user session is valid.

Resolution



Implement the following change to the operating environment:

Have the load balancer admin make necessary changes to address the problem with the sticky session issue.

Published October 5, 2015 - Updated October 8, 2020

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