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Support Article

Request to restore archive item causes OOM exception

SA-11848

Summary



On requesting a particular work object the user encounters an out of memory condition which requires JVM to be recycled.

Error Messages



Out of Memory condition is reported in logs

Steps to Reproduce



Request archive retrieval for particular work object

Root Cause



The root cause of this problem is defect/misconfiguration in the operating environment:
On the node where the issue occurs, the max heap was set to 1GB - whereas other nodes in this cluster are set to 4GB max.


Resolution



This issue is resolved by making the following change to the operating environment:
Import was completed successfully after increaseing to  4GB max heap.
Suggest Edit

Published July 14, 2015 - Updated October 8, 2020

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