Support Article
Request to restore archive item causes OOM exception
SA-11848
Summary
On requesting a particular work object the user encounters an out of memory condition which requires JVM to be recycled.
Error Messages
Out of Memory condition is reported in logs
Steps to Reproduce
Request archive retrieval for particular work object
Root Cause
The root cause of this problem is defect/misconfiguration in the operating environment:
On the node where the issue occurs, the max heap was set to 1GB - whereas other nodes in this cluster are set to 4GB max.
Resolution
This issue is resolved by making the following change to the operating environment:
Import was completed successfully after increaseing to 4GB max heap.
Published July 14, 2015 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.