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Support Article

Request to restore archive item causes OOM exception



On requesting a particular work object the user encounters an out of memory condition which requires JVM to be recycled.

Error Messages

Out of Memory condition is reported in logs

Steps to Reproduce

Request archive retrieval for particular work object

Root Cause

The root cause of this problem is defect/misconfiguration in the operating environment:
On the node where the issue occurs, the max heap was set to 1GB - whereas other nodes in this cluster are set to 4GB max.


This issue is resolved by making the following change to the operating environment:
Import was completed successfully after increaseing to  4GB max heap.

Published July 14, 2015 - Updated October 8, 2020

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