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Support Article

Requestor field in PDC says critical

SA-96504

Summary



Multiple disconnected requestors are present on the system with multiple entries for a single operator which are seven days old. This triggers multiple requestors alerts in the Pega Diagnostic Cloud. Requirement to remove the entries. 


Error Messages

Requestor field in PDC says critical


Steps to Reproduce

Navigate to Admin Studio > Requestors. 


Root Cause



The unresponsive requestor list does not get purged.
 

Resolution

Perform the following local-change:

  1. Create a Dynamic System Setting (DSS) as below:
    prconfig/timeout/browser/default
  2. Set the desired value in seconds

 
Suggest Edit

Published January 23, 2020 - Updated December 2, 2021

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