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Support Article

Requestor level Data pages not pruned

SA-23625

Summary



Requestor level data pages are not pruned automatically, although "clear pages after non use" option is selected. When this option is selected, a requestor level data page should be pruned automatically as soon as all the threads referencing it are closed.

Error Messages



Not Applicable

Steps to Reproduce

  1. Launch CPM 7 Interaction Portal.
  2. Check requestor level data pages on clipboard. There will be no "D_InteractionHistory" data page.
  3. Click +New Icon on top of the screen.
  4. Select "Demo Pop Connor" in new menu.
  5. Verify the requestor level data pages on clipboard. A new data page named "D_InteractionHistory" can be seen.
  6. Close the tab created for the interaction, and verify automatic pruning.

Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply HFix-27469.
Suggest Edit

Published May 21, 2016 - Updated October 8, 2020

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