SA-736

Summary

After performing upgrade from PRPC 5.5 to Pega 7.1.5, Pega admin has run into "Internal Server Error" on the UI while running the following post upgrade tools:

•  Lock and Roll
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Error Messages

[8/25/14 12:30:00:390 CDT] 00000011 SystemOut    O 2014-08-25 12:30:00,390 [  WebContainer : 12] [          ] [                    ] [                    ] (ngineinterface.service.HttpAPI) ERROR |127.0.0.1: com.pega.pegarules.pub.context.RequestorLockException 
com.pega.pegarules.pub.context.RequestorLockException: Unable to synchronize on requestor H1FA3BBC1C4AA375146F1BB10106D0FE3 within 120 seconds: (thisThread = WebContainer : 12) (originally locked by = WebContainer : 5) (finally locked by = WebContainer : 0) 
  at com.pega.pegarules.session.internal.PRSessionProviderImpl.getLockOnRequestor(PRSessionProviderImpl.java:1381) 
  at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:916) 
  at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:815) 
  at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:348) 
  at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:778) 
  at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:312) 
  at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263) 
  at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225) 
  at sun.reflect.GeneratedMethodAccessor55.invoke(Unknown Source) 
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37) 
  at java.lang.reflect.Method.invoke(Method.java:611)
....
 at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) 
  at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) 
  at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) 
  at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138) 
  at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204) 
  at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775) 
  at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905) 
  at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1604) 

Root Cause

Root cause of the problem lies in Websphere plugin configuration causing a refresh on timeout before Pega finishes its backend processing.

Resolution

ServerIOTimeout parameter is set to a value of 60 on Websphere plugin.
 As a result,  timeout errors occur while running post upgrade tools.
Change the IOServerOutput=1800 to resolve the issue.