Support Article

Requeuing Broken-Process items performs all attempts in one run

SA-29139

Summary



Queue items were originally created with a pyMinimumAgeForProcessing of 30000 and pyMaxAttempts of 30. Some of the queue items failed and were set to a Broken-Process status. When the user requeues the Broken-Process items, the agent tries to do all 30 attempts on the first item before processing the next queue item. There is no delay in between the attempts.
 

Error Messages



Not Applicable


Steps to Reproduce



Requeue a Broken-Process queue item.


Root Cause



A defect in Pegasystems’ code or rules. The pyMinimumAgeForProcessing was set to -1 when requeuing the item.

Resolution



Apply HFix-​29881.

Published October 13, 2016 - Updated October 18, 2016

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.