Requeuing Broken-Process items performs all attempts in one run
SummaryQueue items were originally created with a pyMinimumAgeForProcessing of 30000 and pyMaxAttempts of 30. Some of the queue items failed and were set to a Broken-Process status. When the user requeues the Broken-Process items, the agent tries to do all 30 attempts on the first item before processing the next queue item. There is no delay in between the attempts.
Error MessagesNot Applicable
Steps to ReproduceRequeue a Broken-Process queue item.
Root CauseA defect in Pegasystems’ code or rules. The pyMinimumAgeForProcessing was set to -1 when requeuing the item.
Published October 13, 2016 - Updated October 18, 2016