Resolved case displayed in workbasket
SummaryA case that has been resolved is still displayed in the workbasket.
Error MessagesNot Applicable
Steps to Reproduce1. Login to an Out of the box portal provided in Pega Customer Service for Communications.
2. Click on “My Workbaskets” tab and open a case.
3. After the case is resolved, Pega will automatically close the case and display the home page screen with the resolved case still showing in the workbasket.
Root CauseWhen user processes the work object, the dashboard (worklist or workbasket) does not get refreshed and the status is not updated. This is because CPMDashboardWorkList is not refreshed.
ResolutionPerform the following local-change:
Using the refesh condition as "D_CPMPortalRecents.pxUpdateDateTime Changes'" on the required section/layout as shown below fixes the issue.
Published June 12, 2017 - Updated July 28, 2017