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Support Article

Rest API calls fail to connect to the chat server

SA-83412

Summary



Rest API calls fail to connect to the chat server.


Error Messages



[MSG][Exception][STACK][com.pega.pegarules.pub.services.ConnectorException: Caught unhandled exception: java.lang.RuntimeException: java.net.SocketException: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext) at com.pega.pegarules.integration.engine.internal.connect.rest.RESTConnector.handleFailure(RESTConnector.java:556) at com.pega.pegarules.integration.engine.internal.connect.rest.RESTConnector.executeRequest(RESTConnector.java:2408) at com.pega.pegarules.integration.engine.internal.connect.rest.RESTConnector.perform(RESTConnector.java:475) at com.pega.pegarules.integration.engine.internal.connect.rest.RESTConnector.invoke(RESTConnector.java:291) at com.pega.pegarules.integration.config.internal.connect.PRConnectorFactory.invokeConnector(PRConnectorFactory.java:82) at com.pega.pegarules.integration.engine.internal.util.PRConnectorUtilsPriv.invokeConnector(PRConnectorUtilsPriv.java:171) at com.pega.pegarules.session.internal.mgmt.Executable.invokeConnector(Executable.java:11750) at com.pegarules.generated.activity.ra_action_pyinvokerestconnector_d934352a6fd840132fa2e3da1dafa45e.step1_circum0(ra_action_pyinvokerestconnector_d934352a6fd840132fa2e3da1dafa45e.java:166) at com.pegarules.generated.activity.ra_action_pyinvokerestconnector_d934352a6fd840132fa2e3da1dafa45e.perform(ra_action_pyinvokerestconnector_d934352a6fd840132fa2e3da1dafa45e.java:72) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2743) at com.pegarules.generated.activity.ra_action_getssotoken_58bcf9433eb7bfa7afcdc02245f37962.step4_circum0(ra_action_getssotoken_58bcf9433eb7bfa7afcdc02245f37962.java:437) at com.pegarules.generated.activity.ra_action_getssotoken_58bcf9433eb7bfa7afcdc02245f37962.perform(ra_action_getssotoken_58bcf9433eb7bfa7afcdc02245f37962.java:139) at cjava.io.FileInputStream.open(FileInputStream.java:195) at java.io.FileInputStream.(FileInputStream.java:138) at java.io.FileInputStream.(FileInputStream.java:93) at sun.security.ssl.SSLContextImpl$DefaultManagersHolder$2.run(SSLContextImpl.java:826) at sun.security.ssl.SSLContextImpl$DefaultManagersHolder$2.run(SSLContextImpl.java:823) ... 45 more ] 


Steps to Reproduce

  1. Log in to the Pega Customer Service portal with valid SSO credentials
  2. Launch the Interaction portal 


Root Cause



A defect or configuration issue in the operating environment.


Resolution

Perform the following local-change: 

Replace the updated keystore with the old keystore and restart the Web and Util nodes.



 
Suggest Edit

Published August 19, 2019 - Updated December 2, 2021

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