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Rest API calls fail to connect to the chat server



Rest API calls fail to connect to the chat server.

Error Messages

[MSG][Exception][STACK][ Caught unhandled exception: java.lang.RuntimeException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class:$DefaultSSLContext) at at at at at com.pega.pegarules.integration.config.internal.connect.PRConnectorFactory.invokeConnector( at com.pega.pegarules.integration.engine.internal.util.PRConnectorUtilsPriv.invokeConnector( at com.pega.pegarules.session.internal.mgmt.Executable.invokeConnector( at com.pegarules.generated.activity.ra_action_pyinvokerestconnector_d934352a6fd840132fa2e3da1dafa45e.step1_circum0( at com.pegarules.generated.activity.ra_action_pyinvokerestconnector_d934352a6fd840132fa2e3da1dafa45e.perform( at com.pega.pegarules.session.internal.mgmt.Executable.doActivity( at com.pegarules.generated.activity.ra_action_getssotoken_58bcf9433eb7bfa7afcdc02245f37962.step4_circum0( at com.pegarules.generated.activity.ra_action_getssotoken_58bcf9433eb7bfa7afcdc02245f37962.perform( at at at at$DefaultManagersHolder$ at$DefaultManagersHolder$ ... 45 more ] 

Steps to Reproduce

  1. Log in to the Pega Customer Service portal with valid SSO credentials
  2. Launch the Interaction portal 

Root Cause

A defect or configuration issue in the operating environment.


Perform the following local-change: 

Replace the updated keystore with the old keystore and restart the Web and Util nodes.


Published August 19, 2019 - Updated December 2, 2021

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