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Support Article

Rich Text Editor causing screen to hang in some scenarios

SA-19050

Summary



User has a section which includes a Rich Text Editor which is saved and then deleted using delete draft link, the screen hangs in refreshing state.


Error Messages



Not Applicable.


Steps to Reproduce



Step1: Create the Section and include and RTE in section.
Step2: Click save Draft button, which saves the work object and refreshes the harness.
Step3: Click on Delete Draft link, which triggers a local action in Modal Dialogue as first action for the link, and has refresh section as second action for the link.


Root Cause



User has configured Refresh section, just after the local action and that is causing the issue.

Resolution



Perform the below local action:
  1. From the delete draft link, remove Refresh section.
  2. Add launch Harness with target as replace current as a action for click event.
  3. Add custom harness to confirmation notification of Delete work object. 
Suggest Edit

Published January 30, 2016 - Updated October 8, 2020

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