Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Rich Text Editor paste from Word behaves differently in Chrome

SA-22225

Summary



The Rich Text Editor (RTE) paste from Microsoft Word behaves differently in Internet Explorer (IE) than it does in non-IE browsers.

In Chrome images are not copied into the editor correctly, some formatting is changed, and some Word content appears as links (instead of the desired text). When pasting from IE the feature behaves as expected.


Error Messages



Not Applicable.


Steps to Reproduce



Try these steps in IE first, then move to Chrome (or other browser option):
  1. Copy the sample file attached to this request (mix of text and images).
  2. Paste the copied file in the RTE area.


Root Cause



CKEditor is an open source tool used for the implementation of RTE.

CKEditor internally supports pasting of mixed content (both text and images) only for Internet Explorer.

Resolution



Here’s the explanation for the reported behavior: 

It is an expected behavior. 
For RTE, it supports pasting for tex and image separately, but not when both of them are mixed. 
 

 

Published April 27, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us