Support Article
Rich Text Editor paste from Word behaves differently in Chrome
SA-22225
Summary
The Rich Text Editor (RTE) paste from Microsoft Word behaves differently in Internet Explorer (IE) than it does in non-IE browsers.
In Chrome images are not copied into the editor correctly, some formatting is changed, and some Word content appears as links (instead of the desired text). When pasting from IE the feature behaves as expected.
Error Messages
Not Applicable.
Steps to Reproduce
Try these steps in IE first, then move to Chrome (or other browser option):
- Copy the sample file attached to this request (mix of text and images).
- Paste the copied file in the RTE area.
Root Cause
CKEditor is an open source tool used for the implementation of RTE.
CKEditor internally supports pasting of mixed content (both text and images) only for Internet Explorer.
Resolution
Here’s the explanation for the reported behavior:
It is an expected behavior.
For RTE, it supports pasting for tex and image separately, but not when both of them are mixed.
Published April 27, 2016 - Updated October 8, 2020
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