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Support Article

Rich Text Editor toolbar fails on Internet Explorer browser



The Rich Text Editor (RTE) Text Format functionalities like Bold, Underline etc do not work. The issue occurs on the Internet Explorer browser. 

Error Messages

Not Applicable

Steps to Reproduce

Check the Text Format functionality of RTE in the User Interface (UI) elements of Pega 8.3.

Root Cause

Internet Explorer Enhanced Security Configuration is enabled in the client's Virtual Private Network (VPN). 


Perform the following local-change:
  1. Disable the Internet Explorer (IE) Enhanced Security Configuration in Virtual Private Cloud (VPC)
  2. Update the setting 
  3. Readd URL to the local internet

Published April 18, 2020 - Updated December 2, 2021

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