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Support Article

Robotic Desktop Automation does not update the Case fields



A Robotic Desktop Automation (RDA) is created with Robotic Runtime 8.0.2033 that is launched by the Pega Platform. After the robotic execution is complete, case fields are not updated. This occurs intermittently.

Error Messages

Not Applicable

Steps to Reproduce

Execute the robot.

Root Cause

A defect in Pegasystems’ code or rules.
The activity that extracted the data from the JSON object passed to the server, omitted the values.


This feature is implemented in Pega Platform 8.2.3.

Published March 27, 2020 - Updated December 2, 2021

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