Support Article

Root cause for "Connection reset" SOAP error



User is seeing " Connection reset" errors in the log when calling a web service from their Pega application.

Error Messages Connection reset

Steps to Reproduce

Not Applicable

Root Cause

A third-party product issue.


Here’s the explanation for the reported behavior:

The "Connection reset" message is issued when an attempt to read data from an HTTP socket fails with an ECONNRESET error (Linux and Solaris) or WSAECONNRESET (Windows).

The typical cause is the socket being closed on the remote side of the connection without a proper shutdown message.

Investigate why sockets are being improperly closed on the remote connection side to better understand how to correct this issue.

Published May 8, 2017 - Updated May 19, 2017

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