Support Article
Root cause for "Connection reset" SOAP error
SA-37619
Summary
User is seeing "java.net.SocketException: Connection reset" errors in the log when calling a web service from their Pega application.
Error Messages
java.net.SocketException: Connection reset
Steps to Reproduce
Not Applicable
Root Cause
A third-party product issue.
Resolution
Here’s the explanation for the reported behavior:
The "Connection reset" message is issued when an attempt to read data from an HTTP socket fails with an ECONNRESET error (Linux and Solaris) or WSAECONNRESET (Windows).
The typical cause is the socket being closed on the remote side of the connection without a proper shutdown message.
Investigate why sockets are being improperly closed on the remote connection side to better understand how to correct this issue.
Published May 24, 2017 - Updated October 8, 2020
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