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Support Article

Root (Top Level) Taxonomy is not displayed when adding taxonomy



While adding a new taxonomy or creating a new content in Pega KM, Root (Top Level) Taxonomy is not displayed and populated.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Launch KM portal from Designer studio.
  2. Click on Taxonomy on the left side.
  3. Click on add new category,
  4. Click on change parent
  5. Observe categories added are not seen. Even the parent category is not seen

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change: 

Override System Settings, pyMaxRecords, and change it to 1000. 


Published November 23, 2016 - Updated December 2, 2021

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