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Support Article

Rule Overrides tool does not display correct report



The Rule Overrides tool does not display the correct report with all the rule details.

Error Messages

Not Applicable

Steps to Reproduce

  1. Navigate to Pega Designer Studio > Application > Development > Rule Overrides.
  2. Enter a base Pega out-of-the-box ruleset as the 'base ruleset' and the custom layer ruleset as 'Masked by'.

Root Cause

A software use or operation error.


Here’s the explanation for the reported behavior:

The Rule Override report displays the overridden rules. Rule Overridden are those rules which have the same Name, Class, and rule type, but have a different ruleset (however, the rulesets must be available to the operator).

Rule Siblings: Same name and rule type but with a different ruleset or class (the second part of pxInsKey is the same).

Published August 15, 2019 - Updated December 2, 2021

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