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Support Article

Rule resolution uses wrong class after check out then check in



There is an issue with rule check-in where it creates the pyWorkPage with the obj-class Work-ProjectManagement-CheckIn, but it does not delete pyWorkPage when the check-in is complete.

Error Messages

Failed to find instance Work-ProjectManagement-CheckIn.ValidSearchCriteria for non personal RSLH cde91c70b771df695c3b22fe79bac01b Top App Hash ProducersSelfService!en_US_!PSS:Administrators!02.20$159ec3605bc287a9ee7552996b76cd2d of type Rule-Obj-When.

Steps to Reproduce

This error happens everytime you check out or in a rule, and just try to run the application without logging out and back in.

Root Cause

Despite best attempts by development to address all the avenues and paths by which a pyWorkPage may be created and/or referenced by the engine (thus creating a blank page on the clipboard) there are still additional paths that can create a pyWorkPage. It is not feasible or appropriate to attempt to eliminate or cancel out all of these permutations, and that rather this problem *must* be addressed by protective code that checks the class of the pyWorkPage and/or for the existence of expected properties.


This issue is resolved through the following local change: added protective code that checks the class of pyWorkPage or for the existence of expected properties.

Published June 12, 2015 - Updated October 8, 2020

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