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Support Article

Rule Search does not work



Rule Search does not work. Indexes display as incomplete with no content on the queues. Indexes continue to display as incomplete despite the recreation attempt. The issue occurs post upgrading to Pega 8.3.

Error Messages

Not Applicable

Steps to Reproduce


Root Cause

A defect or configuration issue in the operating environment. 


Perform the following local-change:

  1. Delete the below Dynamic System Settings (DSSs) which are not required for Pega 8.x version:
    Pega-RULES • indexing/hostid
    Pega-RULES • indexing/hostname
    Pega-RULES • indexing/explicitindexdir

  2. Follow the below steps to make the index work:
    a) Stop the server
    b) Use the JVM argument to add the index directory (The index directory must be cleared or deleted or a fresh directory must be used)
    c) Keep a backup and truncate the PR_SYS_STATUSNODES table
    d) Start the server
    e) Start the queue processors 
    f) Verify the Search landing page. If a re-index is happening, then, wait for some time or re-index rule, data and work







Published April 1, 2020 - Updated December 2, 2021

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