Summary

Rule Search does not work. Indexes display as incomplete with no content on the queues. Indexes continue to display as incomplete despite the recreation attempt. The issue occurs post upgrading to Pega 8.3.

Error Messages

Not Applicable

Steps to Reproduce

Unknown

Root Cause

Resolution

Perform the following local-change:

1. Delete the below Dynamic System Settings (DSSs) which are not required for Pega 8.x version:
   Pega-RULES • indexing/hostid
   Pega-RULES • indexing/hostname
   Pega-RULES • indexing/explicitindexdir
    
2. Follow the below steps to make the index work:
   a) Stop the server
   b) Use the -Dindex.directory JVM argument to add the index directory (The index directory must be cleared or deleted or a fresh directory must be used)
   c) Keep a backup and truncate the PR_SYS_STATUSNODES table
   d) Start the server
   e) Start the queue processors 
   f) Verify the Search landing page. If a re-index is happening, then, wait for some time or re-index rule, data and work