Rules are not getting tagged to a Ruleset Version
You have rules that show they are in a ruleset version in the rule configuration, but do not show up in the ruleset version report and are not exported when you create a product.
Steps to Reproduce
1. Create a “Coaching Tip Association," “Dialogs," or “Dialog Association” rule
2. Run the Ruleset Version Report
3. Observe these rules are not in the report
The root cause of this problem is a defect in customer application code/rules. These rules are inserted into the database table pca_rule_assoc_ctip. This table is supposed to have 3 database triggers on it which update the pr4_rule_vw table any time a rule is added/modified/deleted from the ctip table. These triggers were missing.
Add the missing triggers to the table. Then execute the SQL statement
update pca_rule_assoc_ctip set pzinskey=pzinskey;
to populate the pr4_rule_vw table.
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