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Support Article

Rules are not getting tagged to a Ruleset Version



You have rules that show they are in a ruleset version in the rule configuration, but do not show up in the ruleset version report and are not exported when you create a product.

Error Messages

Not Applicable

Steps to Reproduce

1.  Create a “Coaching Tip Association," “Dialogs," or “Dialog Association” rule
2.  Run the Ruleset Version Report
3. Observe these rules are not in the report

Root Cause

The root cause of this problem is a defect in customer application code/rules. These rules are inserted into the database table pca_rule_assoc_ctip.  This table is supposed to have 3 database triggers on it which update the pr4_rule_vw table any time a rule is added/modified/deleted from the ctip table.  These triggers were missing.


Add the missing triggers to the table.  Then execute the SQL statement 

update pca_rule_assoc_ctip set pzinskey=pzinskey;

to populate the pr4_rule_vw table.

Published January 31, 2016 - Updated December 2, 2021

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