Support Article
Rules withdrawn or missing in Pega 7.4
SA-71212
Summary
Post Pega 7.4 upgrade, a number of binary file rules in the platform layer are missing. Additionally, some flows and activity rules in Pega Customer Service for Financial Services (CSFS) layer are set to Withdrawn.
Missing binary files
webwb/alertpopupicon.gif
webwb/iconNoShow_metal.gif
cmicons/pyEye.png
webwb/edititem.gif
webwb/rpdelete.gif
Withdrawn rules
PegaCPMFS-Work-Interaction-Outbound.CAInteraction
PegaFS-SCM-Work-Research-Customer.CustomerSearch
PegaCPMFS-Work. AppCreateContactParty
PegaFS-SCM-Work-CustomerContactUpdate.CopyUpdatedContactDetails
PegaCPMFS-Work. GetCustomerAndAccountDetails
PegaCPMFS-Work-Interaction. CustomCAStartFulfillmentTask
Error Messages
Not Applicable
Steps to Reproduce
Upgrade to Pega CSFS 7.4 on Pega 7.4.
Root Cause
The rules are moved to the PegaLegacyRules ruleset in Pega 7.4 and withdrawn in Pega CSFS 7.4.
Resolution
The removed binary files are found in the PegaLegacyRules:01-01-01 ruleset. A separate PegaLegacyRules.zip Product rule is provided in the Pega 7.4 installation media.
Import the Product rule to obtain the PegaLegacyRules:01-01-01 ruleset.
The flow and activity rules are withdrawn in the Pega CSFS layer such that the rules from the Customer Service layer are invoked instead of the overrides in the Financial Service layer.
For more information, refer to: https://community.pega.com/knowledgebase/release-note/legacy-rules-removed-reduce-pega-platform-installation-size
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Published February 9, 2019 - Updated December 2, 2021
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