SA-2031

Summary

User are observing the Runtime Errors for Pega OOTB CTI Services in the Systemout Logs, no functionality affected though.

Error Messages

PRBootstrap E com.pega.pegarules.internal.bootstrap.PRBootstrap Problem during method invocation (invoke)
java.lang.Error: Java service [CTILinkEvent][CiscoCTI][AgentStateChange] failed:com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
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Caused by: com.pega.pegarules.pub.generator.RuleNotFoundException: Failed to find instance ChannelServices-Event-CTILink.SoftPhone_BusyOther for non personal RSLH 95edd3c6f8638a86abd4e5bfa8690061 Top App Hash PORTAL!en_US_!CAManager!02.30.51$1f5d70b3ab940a1c0b502a9230e40242 of type Rule-Obj-Model.

Steps to Reproduce

NA

Root Cause

Issue is cause due to Missing state mapping –  in this case for ‘busyother’.

Resolution

HFix-10002 resolved the issue.