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Runtime Errors for Pega OOTB CTI Services in SystemOut Logs



User are observing the Runtime Errors for Pega OOTB CTI Services in the Systemout Logs, no functionality affected though.

Error Messages

PRBootstrap E com.pega.pegarules.internal.bootstrap.PRBootstrap Problem during method invocation (invoke)
java.lang.Error: Java service [CTILinkEvent][CiscoCTI][AgentStateChange] PRRuntimeError
Caused by: Failed to find instance ChannelServices-Event-CTILink.SoftPhone_BusyOther for non personal RSLH 95edd3c6f8638a86abd4e5bfa8690061 Top App Hash PORTAL!en_US_!CAManager!02.30.51$1f5d70b3ab940a1c0b502a9230e40242 of type Rule-Obj-Model.

Steps to Reproduce


Root Cause

Issue is cause due to M
issing state mapping –  in this case for ‘busyother’.


HFix-10002 resolved the issue.
Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

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