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Support Article

RunTime Toolbar is not visible in Interaction Portal



The Runtime toolbar does not display in the Interaction portal of the Implementation application created in Pega Customer Service.

Error Messages

Not Applicable

Steps to Reproduce

  1. Install Pega Platform 8.3.1 (base product).
  2. Install Pega Customer Service 8.3.
  3. Log in to Pega Designer Studio.
  4. Launch the Interaction portal.

Root Cause

From the Customer Service, the CSJsonHTMLFragment script caused the toolbar from displaying. That is, the code in this rule removed the Runtime toolbar when the access group had CSR or Manager in the name.


Apply HFix-62026.

Published April 14, 2020 - Updated December 2, 2021

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