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Support Article

Same case ID with multiple statuses in Workbasket

SA-21131

Summary



Two assignments in workbasket have same work ID.

Error Messages



Not Applicable

Steps to Reproduce



1. Create a flow. Route the assignment to workbasket: [email protected]sae, and configure a local action that runs a flow using Call Work-.StartFlow.
2. Change the status of the assignment in the new flow, and route it to the same workbasket.

Root Cause



Whenever Work-.StartFlow is called, it starts a flow on work object. The new flow gets appended to pxFlow page as given below.



Since the FirstStep assignment and withdraw flow assignment are routed, two assignments with same work object ID is seen in the workbasket.

Resolution



Use Work-.New activity.
Suggest Edit

Published March 24, 2016 - Updated October 8, 2020

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