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Support Article

The same Live-Chat is spread over multiple tabs for the Agent

SA-85235

Summary



When a user is disconnected (only for few seconds) and when the connection is re-established, the Live-Chat request that the user is on, is spread across multiple tabs for the agent.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-54948.

Published August 19, 2019 - Updated December 2, 2021

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