Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Same Work object is displaying multiple times in dash board

SA-28676

Summary



Same Work object is displaying multiple times in dash board and also present in Assign-Worklist with same work object reference.


Error Messages



Not applicable


Steps to Reproduce

  1. Open an assignment from the worklist which is pointed to a flow.
  2. Process the assignment such a way that, it now points to different flow.
  3. Close the work object without completing the flow.
  4. Reopen the same work object or assignment for the worklist. A screen would be shown that the following instance cannot be opened.
  5. Click Repair Assignment.
  6. Go back to the worklist on refresh two assignments with the same work object would be shown.


Root Cause



Flow is changing when user clicks on Cancel of the assignment and when trying to reopen the same work object.

But the updated assignment details are not present in the worklist.

As the list is not updated and the user is trying to access the old assignment which is pointing to a different flow which is currently not available, hence system is trying to creating a new one and we could see the two assignments pointing to different flow with same work object Id.

Resolution



Perform the following Local Change:

When we refresh the worklist it would be populated with the updated assignment.


To refresh the worklist a refresh condition is kept in the section of the worklist and workbasket. Any entry or removal of a document or work object is reflected in Declare_pzRecentCache.

So must be refreshed when the .pxUpdateDateTime of Declare_pzRecentCache is changed.

The below condition is imposed to refresh the worklist




 

 

Suggest Edit

Published October 21, 2016 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us