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Support Article

SAML Authentication redirects users to the general Login page



SAML Authentication redirects users to the general Login page.

Error Messages

Problemas inicciando sesion

Steps to Reproduce

Navigate to the Pega application Login page (sample URL - https://aaa/prweb/PRAuth/aaa).

Root Cause

The user was redirected to the login page because multiple Authentication services were present.


Perform either of the the following local-changes:
  • To view only the multiple options and not the Username and Password box, disable the 'Platform authentication' service.

  • Update the 'prconfig/timeout/requestor/shortlived/default' Dynamic System Settings (DSS) value to two or three (Minutes). The default is one minute. That is, by default, the user has 1 minute to enter the credentials on the login page. If the information is not entered within that time, the user is redirected to the general login page. Restart the application after applying the DSS.

Published December 2, 2021

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