Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

SAML login fails in Production and lower environment



SAML login fails in Production and lower environment sporadically.

Error Messages Thread has been recycled
at pega.pegarules.session.internal.mgmt.base.ThreadData.validateUse( ~[prprivate.jar:?]
at pega.pegarules.session.internal.mgmt.PRThreadImpl.validateUse( ~[prprivate.jar:?]
at pega.pegarules.session.internal.mgmt.PRThreadImpl.getPage( ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at pega.pegarules.integration.engine.internal.sso.saml.SAMLHandler.resolveSourceValueList( ~[printegrint.jar:?]
at pega.pegarules.integration.engine.internal.sso.AbstractSSOHandler.populatePropertyMappingToClipboardPage( ~[printegrint.jar:?]
at pega.pegarules.integration.engine.internal.sso.AbstractSSOHandler.populatePropertyMappings( ~[printegrint.jar:?]
at pega.pegarules.integration.engine.internal.sso.saml.SAMLResponseHandler.handleSAMLResponse( ~[printegrint.jar:?]

Steps to Reproduce


Root Cause

Thread level datapage value list properties (pyaccessgroupadditional, Ldaproles) are referred in the SSO authentication service mapping.


Perform the following local-change:
Change the scope of the data page to Requestor level.


Published October 19, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us