Support Article
SAML: Trusted certificate entries are not password protected
SA-72367
Summary
SAML calls fail with an error.
Error Messages
Error while executing the Authentication Service activity : Unable to build SAML2 Authentication request : trusted certificate entries are not password-protected
Steps to Reproduce
Make an SAML call from the application.
Root Cause
A defect or configuration issue in the operating environment.
'Request signing' was enabled on in the Authentication profile.
Resolution
Perform the following local-change:
In the Authentication profile, uncheck 'Request signing' option.
Published January 31, 2019 - Updated October 8, 2020
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