Support Article

SAML2 authentication response parse failure SAXParseException



Accessing Pega through a SAML SSO authentication service fails with the below error.

Error Messages

Error message on screen -
Unable to process the SAML WebSSO request : Unable to process SAML2 Authentication response : Invalid XML

Log message -
2016-09-21 15:10:37,447 [ WebContainer : 19] [ STANDARD] [ PegaRULES:07.10] ( xml.parse.BasicParserPool) ERROR idp-server|<ip>- XML Parsing Error
org.xml.sax.SAXParseException: Element type "saml:Issuer" must be followed by either attribute specifications, ">" or "/>".

Steps to Reproduce

1) Configure SAML SSO authentication service.
2) Try to access the Pega SSO link from the web portal.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-29789.


Published October 3, 2016 - Updated October 14, 2016

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