Support Article

SAML2 authentication response parse failure SAXParseException

SA-28768

Summary



Accessing Pega through a SAML SSO authentication service fails with the below error.


Error Messages



Error message on screen -
Unable to process the SAML WebSSO request : Unable to process SAML2 Authentication response : Invalid XML

Log message -
2016-09-21 15:10:37,447 [ WebContainer : 19] [ STANDARD] [ PegaRULES:07.10] ( xml.parse.BasicParserPool) ERROR idp-server|<ip>- XML Parsing Error
org.xml.sax.SAXParseException: Element type "saml:Issuer" must be followed by either attribute specifications, ">" or "/>".


Steps to Reproduce



1) Configure SAML SSO authentication service.
2) Try to access the Pega SSO link from the web portal.


Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply HFix-29789.

 

Published October 3, 2016 - Updated October 14, 2016

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