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Support Article

Save Button error in Optimistic Lock

SA-85787

Summary



Using Optimistic Locking, when the same work object is updated in another session during a screen flow, the Save button displays an error.


Error Messages



The Operation completed successfully but returned no content.


Steps to Reproduce

  1. Create a case type.
  2. Add a screen flow.
  3. Add an input text property.
  4. Execute the case type.
  5. Add a value to the field.
  6. Click Save.
  7. Open the same work object in a new browser session. 
  8. Click Begin..
  9. Modify the field value.
  10. Click Save. 
  11. Return to the first session.
  12. Click Save.
  13. Observe the error message.


Root Cause



A defect in Pegasystems’  code or rules.
The issue was with the actions configured in the Save button of the pyCaseActionAreaButtons section.



Resolution



Perform the following local-change:

Since the section is available and present in the UI kit, override the section and perform the below configurations:
  1. In dynamic layout 5, open the Configuration of the Save button.
  2. In Actions, retain only the out-of-the-box Save action, and remove the When condition and Run script action.
Suggest Edit

Published August 16, 2019 - Updated October 8, 2020

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