Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Save (Case) Action is not working properly on ScreenFlow

SA-32679

Summary



User has configured "Save on last step" for screenflows.

A Save Case menu option to the user has been provided so that user can save the case explicitly to retain the data and then close the case/tab.

User reports that this “save case” action is not saving the case to the database and hence not possible to retain the data
.


Error Messages



Not Applicable

Steps to Reproduce



1. Create a screenflow with save on last step checkbox enabled.
2. Create a local action and configured "Save" action to save the case at each step.


Root Cause



When user clicks on Save button from the local action, it is calling the DoSave activity and hence not retaining the data on the screen.

Resolution



Perform the following local-change:

Call the SaveAndContinue Activity from the local action.

Suggest Edit

Published March 24, 2017 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us