Support Article
Save (Case) Action is not working properly on ScreenFlow
SA-32679
Summary
User has configured "Save on last step" for screenflows.
A Save Case menu option to the user has been provided so that user can save the case explicitly to retain the data and then close the case/tab.
User reports that this “save case” action is not saving the case to the database and hence not possible to retain the data.
Error Messages
Not Applicable
Steps to Reproduce
1. Create a screenflow with save on last step checkbox enabled.
2. Create a local action and configured "Save" action to save the case at each step.
Root Cause
When user clicks on Save button from the local action, it is calling the DoSave activity and hence not retaining the data on the screen.
Resolution
Perform the following local-change:
Call the SaveAndContinue Activity from the local action.
Published March 24, 2017 - Updated October 8, 2020
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