Support Article

Save feature in Clipboard Viewer does not commit the data



When a user adds or updates a value on the Clipboard using the Clipboard Viewer, the data is not saved to the database. The changes are lost if the user closes and re-opens the work object.

Error Messages

Not applicable

Steps to Reproduce

  1. Launch the Case Manager 7 portal. 
  2. Open or create a work object. 
  3. Open the Clipboard Viewer. Click Edit  and add the pyResolvedTimestamp property. 
  4. Click Save. 
  5. Close and re-open the work object.
  6. Refresh pyWorkPage on the Clipboard and check the pyResolvedTimestamp property.

Root Cause

The Save action in Clipboard Viewer only saves the page in memory. It does not perform a database transaction to commit the data.


To commit the changes to the database, use the Save option on the work object Perform harness or write an activity to perform the necessary updates and commit the data.    

BUG-272929 has been submitted to update the documentation so it states the Save feature only saves the page in memory and not to the database.


Published November 4, 2016 - Updated November 11, 2016

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