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Support Article

SaveAs and Action buttons on Segment Ruleform does not work

SA-20837

Summary



PegaMarketing - NextBestAction Studio, when on a Segment screen, "Save as" and "Action" options does not have any drop downs links when clicked. 


Error Messages



Not Applicable 

Steps to Reproduce



PegaMarketing - NextBestAction Studio
Select any segement to open - on the screen
Click "Save as" and " Action" menu option.

Root Cause



The custom application which is built on Pega Marketing Application had pyMenuFlag Property set to true. This is expected to be set to false, in case of Pega Marketing Application.

<pyMenuFlag>false</pyMenuFlag>
 

Resolution



Suggested following local-change: 

1. Create an Activity which will open the Application Record and update the pyMenuFlag property of the Application to false.
 
Activity Steps
 
 
Pages & Classes

 
 
Parameters

 
 
 
2. Now, run this Activity and pass the pzInskey value of the Application.

 
 
3. Check the current value of the pyMenuFlag Property in the Application record
   a) Open the Application-> Actions-> View XML
   b) Search for Property pyMenuFlag is it set to true or false

    Rule XML of the Application
 
<pySetPasswordConfirm/>
<pySkinType>pyEndUser71</pySkinType>
<pzIndexCount>91</pzIndexCount>
<pyIsFirstOpenOfApplication>false</pyIsFirstOpenOfApplication>
<pzInsKey>RULE-APPLICATION CustomNBAMApp 01.01.01</pzInsKey>
<pyRuleAvailable>Yes</pyRuleAvailable>
<pxInstanceLockedCreateDateTime/>
<pxUpdateOperator>[email protected]</pxUpdateOperator>
<pyMenuFlag>false</pyMenuFlag>
<pySortDateCircumWithinRSMajor>true</pySortDateCircumWithinRSMajor>
<pxCreateDateTime>20160308T112616.949 GMT</pxCreateDateTime>
<pyMinHCVersionAndroid>6.7.1.0</pyMinHCVersionAndroid>
<pxBranchRuleSetCount>0</pxBranchRuleSetCount>
<pxHostId>1cfc1aea9de215484ef005152aa94f79</pxHostId>
 
4. Relaunch the Marketing portal and open any segment verify whether the save as and action menu are working.
Suggest Edit

Published March 16, 2016 - Updated October 8, 2020

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