Support Article

Schedule Process for purging and archiving is not working

SA-29569

Summary



Purge and Archive is not working in PRPC 5.5 GA

Error Messages



- System throws error 'Save, Delete or Commit has failed because lock "PEGAACCEL AAA-WORK_FCCC300"' some times and some times it is not.
- Schedule is running some times but not purging any items
- Interval statistics are are not showing


Steps to Reproduce

  1. Select Configuration for purging and archiving
  2. Create schedule process for the process
  3. Verify the interval data


Root Cause

A defect in Pegasystems’ code or rules : modified purgeitems function to include in transaction 

Resolution



Apply  HFIX-30141 and HFIX-30103

Published October 25, 2016 - Updated November 6, 2016

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