Support Article

Scheduled Reports are not running and cannot be rescheduled

SA-32665

Summary



Scheduled reports are not running and resheduled. The scheduled tasks for the reports are listed as Completed on Reporting > Components > Scheduled Tasks landing page.

Error Messages



Not Applicable

Steps to Reproduce



Schedule a report.

Root Cause



A defect in Pegasystems’ code or rules: This deleted the queue item record from the database. When the report is rescheduled, there is no existing queue item record with pyAgentName populated. When the queue item is created, pyAgentName is not populated. Hence, the stored procedure, which should retrieve the queue item when it is due to run, fails.

Resolution



The reported issue is resolved in Pega 7.1.8 onward. Upgrade to Pega 7.1.8.

Published January 19, 2017 - Updated January 23, 2017

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