Support Article
Scheduled Reports do not deliver mail to users
SA-69792
Summary
Scheduled Reports do not deliver mail to users.
Error Messages
com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.0 STOREDRV.Submission.Exception:MessageSubmissionExceededException.MapiExceptionMaxSubmissionExceeded; Failed to process message due to a permanent exception with message Cannot save changes made to an item to store. 16.55847:44020000, 17.43559:0000000048010000000000000000000000000000, 20.52176:140F3B851A0010100A00CA31, 20.50032:140F3B85701710100A005031, 0.35180:12410000, 255.23226:0A006731, 255.27962:0A000000, 255.27962:25000000, 255.17082:DA040000, 0.27745:0A00EA30, 4.21921:DA040000, 255.27962:FA000000, 255.1494:26410000, 6.45653:050007800201F90F00000000, 4.41064:05000780, 4.44956:DA040000, 1.63016:25000000, 4.39640:DA040000, 8.45434:EAF4A2A58EA8F043B724BA0D22D2BB19E47F0000, 5.10786:0000000031352E32302E313333392E3030303A4D4D58503132334D42313034303A64613465356631372D666364322D343863612D386539632D656462646530306433326231001010E47F0000, 255.1750:58410000, 255.31418:0A001631, 0.22753:B53E0000, 255.21817:DA040000, 0.17361:BA3E0000, 4.19665:DA040000, 0.37632:F33E0000, 4.37888:DA040000
Steps to Reproduce
Schedule a report. Verify the user mail account for the report.Root Cause
An issue in the custom application code or rules.
Resolution
Here's the explanation for the reported behavior:
During a scheduled report execution, SMTPSendFailedException displays. This resulted in email delivery failure. This occurred due to the user's email server and account configuration.
Published February 14, 2019 - Updated October 8, 2020
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