Support Article

Scheduled reports go to completed state and stop running



Scheduled reports stop running on rescheduling.

Error Messages

Not Applicable

Steps to Reproduce

  1. Schedule a report
  2. Delete the schedule
  3. Reopen the report from the Recents list and reschedule it

Root Cause

A defect in Pegasystems’ code or rules: The wrong buttons are displayed on the Perform and Review harnesses when the scheduled report is reopened from the Recents list. When the rescheduled report is saved, entries in the pr_sys_queues table are corrupted, causing the pyAgentName to be null. This prevents the Scheduled Task Agent from retrieving the queue item record and executing the report at the scheduled time.


Apply HFix-32408

Published April 11, 2017 - Updated April 24, 2017

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