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Support Article

Screen appears blank on click of browser refresh

SA-19503

Summary



When using browser refresh, work objects do not reload and a blank screen is displayed.
User is facing this issue in IE Version:11 and Chrome Version: Version 45.0.2454.101
Users is experiencing this issue, with  no JS errors.

 

Error Messages



Not Applicable.


Steps to Reproduce



1. Created a section with tabbed view layout. Add two static tab and one dynamic tab container.
2. In each static tab layout configure, one section where the embedded section has one dynamic container to show Worklist.
3. Run the case. On click of any workitem, it opens the Worklist in new tab.
4. Refresh the browser.


Root Cause



A software use or operation error.
User has configured dynamic container in tabbed group layout , also the section present inside the static tab has one more dynamic container. Due to this design , issue occurred.
As per design, it is not recommended to use multi dynamic container in single layout.

Resolution



Perform the following local-change: 

​Remove dynamic container from the section present inside the static tab layout, instead use the section directly showing the worklist.

 

Suggest Edit

Published February 9, 2016 - Updated October 8, 2020

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