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Support Article

Screen Capture not working with Auto Documentation in Chrome

SA-18706

Summary



When using the application document wizard in Chrome, screenshot cannot be captured.


Error Messages



Not Applicable.


Steps to Reproduce



Run the application document wizard in Chrome.


Root Cause



A software use or operation error.

Resolution



Here’s the explanation for the reported behavior:

This behavior is expected in Pega 7.1.9. In this version, the screen capture functionality relies on Active X controls to function, which means that the Internet Explorer must be used in order to generate the screen captures.

​There are currently plans to move this functionality to the server side and make it more browser independent in future releases of the product.

Published January 31, 2016 - Updated October 8, 2020

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