SA-18706

Summary

When using the application document wizard in Chrome, screenshot cannot be captured.

Error Messages

Not Applicable.

Steps to Reproduce

Run the application document wizard in Chrome.

Root Cause

A software use or operation error.

Resolution

Here’s the explanation for the reported behavior:

This behavior is expected in Pega 7.1.9. In this version, the screen capture functionality relies on Active X controls to function, which means that the Internet Explorer must be used in order to generate the screen captures.

​There are currently plans to move this functionality to the server side and make it more browser independent in future releases of the product.