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Support Article

Screen cut issue for Know Your Customer Framework



The case opened in Chrome is displayed in a very small screen.

Error Messages

There is no error message.

Steps to Reproduce

In Chrome, log in as kycsysadmin/install onto Know Your Customer Framwork v7.12. Create New Business Onboarding Case. The case is opened and displayed in a very small screen. Basically, the case display screen is cut. This issue is not happening in IE8.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules


This issue is resolved through the following local change:

Replace KYCCaseWorkerBody section with KYCMyCaseContainer7 section in Harness KYCCaseWorker7.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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