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Support Article

Screen displays incorrectly on using Internet Explorer browser



Screen displays incorrectly when using the Internet Explorer browser.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Launch the Manager portal
  2. Open any case in Internet Explorer

Root Cause

The issue is caused because flex is not supported in Internet Explorer.


Perform the following local-change:
  1. Change all the dynamic layout setting from optimized code to legacy code in the Presentation tab of the dynamic layout properties
  2. Allocate maximum width Cascading Style Sheets (CSS) property to the dynamic layout present in the CreateFSR section


Published January 8, 2019 - Updated December 2, 2021

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