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Support Article

Screen does not display on increasing the screen resolution



On increasing the screen resolution, parts of the perform harness do not populate in the Internet Explorer or Chrome browsers.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in as a user in the Internet Explorer or Chrome browsers.
  2. Configure a layout group in the lower half of the screen.
  3. Increase the screen resolution. The section inside the layout group is not visible and displays as a blank.

Root Cause

A defect in Pegasystems’ code or rules.

The height and width was calculated incorrectly when the screen resolution was increased.


Perform the following local-change:

On the layout group's embedded section, select the 'Defer Load contents' checkbox.

Published August 15, 2019 - Updated December 2, 2021

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