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Support Article

Screen does not refresh on navigating back to parent case



User navigates back to a parent case from a child case on the Interaction portal. However, stale data of the parent case displays.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure a Service case which can have child cases and lists the child cases on it through a grid
  2. Configure a link that navigates back to the parent case assignment from the child case
  3. Launch a Service case that can have child cases
  4. Create two child cases
  5. Resolve the first child case
  6. Navigate back to the parent case and observe the state of the parent case
  7. Create another child case and navigate back to the parent case. The state reverts to the state before step 5

Root Cause

An issue in the custom application code or rules. Reload is not triggered on returning to the parent case.


Perform the following local-change:
Select the Reload on every interaction option for the Open Assignment action that is configured on the link to navigate back to the parent case.



Suggest Edit

Published December 4, 2019 - Updated December 2, 2021

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