Support Article

Screen freezes when pasting OUTLOOK msg text (pxRichTextEditor)



When text is copied from an email open via Outlook, and pasted into a Rich text editor control the screen can become unresponsive. This behavior was observed using Outlook and the Chrome browser.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Copy and paste from an email into a property using a Rich text editor control.
  2. Attempt to click buttons on the screen.

Root Cause

A defect in Pegasystems’ code or rules. 


Apply HFix-28752 for Pega 7.1.4.
Behavior is fixed as of Pega 7.1.5.


Published July 29, 2016 - Updated August 3, 2016

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