Support Article

Screen is freezing in the secure portal



Screen freezes in the secure portal after 7 to 10 minutes usage in Production environment.

Error Messages

Not applicable

Steps to Reproduce

Attaching more then ten claims in the UI and waiting around 10 minutes before submitting to the next screen, UI freezes.

Based on the Network data, pyPagesToRemove growing by bounds to 32K for 1 screen based on data.

Root Cause

A defect in Pegasystems’ code or rules.

Due to huge in query string, error are thrown at server.


Apply HFix-32244.

Published February 15, 2017 - Updated March 3, 2017

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