Support Article

Screen is freezing in the secure portal

SA-33768

Summary



Screen freezes in the secure portal after 7 to 10 minutes usage in Production environment.


Error Messages



Not applicable


Steps to Reproduce



Attaching more then ten claims in the UI and waiting around 10 minutes before submitting to the next screen, UI freezes.

Based on the Network data, pyPagesToRemove growing by bounds to 32K for 1 screen based on data.


Root Cause



A defect in Pegasystems’ code or rules.

Due to huge in query string, error are thrown at server.


Resolution



Apply HFix-32244.

Published February 15, 2017 - Updated March 3, 2017

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