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Support Article

Screen getting struck, while performing an action

SA-31473

Summary



The user is opening a portal and choosing few work objects.After choosing the work object,s the user is trying to close the work objects wherein a popup is appearing on the UI asking for a confirmation (Dirty Check popup) on the closing the work item. On clicking OK in the pop up the screen freezes and the browser is going into Not Responding state.

Error Messages



Not Applicable 


Steps to Reproduce

  1. Create a Repeat grid and open the grid in popup window
  2. At runtime, Add a row.
  3. Try to close the popup window
  4. Dirty check dialog appears
  5. Click "OK". Screen hangs.


Root Cause



A software use or operation error : "pyDirtyCheckConfirm" section has been customized version of the rule and "OK" button is configured with Runscript action to call "pega.u.d.doClose" javascript method. This configuration was implemented when the application is designed in PRPC 6.x. This js method is not working post upgrade to Pega 7

Resolution



Perform the following local-change:

Remove the run script action and reconfigured the "OK" button according to Pega 7 OOTB action "Cancel"

 

Suggest Edit

Published December 22, 2016 - Updated October 8, 2020

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