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Support Article

Screen hanging issue in Mozilla Firefox browser



User has configured a repeating grid and on click of a "create new" button user is launching the modal dialog.

Onclick of submit button the screen is getting hanged. The issue is happening only in Mozilla browser.

Error Messages

Not applicable

Steps to Reproduce

1.  On a button Launch Modal dialog.
2.  In the Modal dialog's section Process a Landing Page action and after that Refresh Section of Modal Dialog.

Root Cause

As after creating new Work, thread has changed and Refresh Section, which ideally should be running on the First thread is being processed on the New Thread created.


Modify the actions by first refreshing the Section and then create New Work.



Published October 21, 2016 - Updated October 8, 2020

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