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Support Article

Screen is opening in pop up instead of New tab.



When we open a screen by a link it opens in new window instead of new tab.

Error Messages

It is opening in a pop up instead of a window.

Steps to Reproduce

1. Login in user portal.
2. click in any link and view the result.

Root Cause

The root cause of this problem is a defect in customer application code/rules. 
Customer has enabled the compatibility view settings for intranet sites.


This issue is resolved through the following local change: 

1. Delete Browser history.

2. Click on Tool->Compatibility View Setting->

3. Uncheck “Display internet Sites in Compatibility view.

4. Launch the URL.

Worked. Customer confirmed closure.

Published January 31, 2016 - Updated October 8, 2020

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