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Support Article

Screen Pop ActiveX Failing to Install in IE11



Users are facing ActiveX control failure challenge, is this problem related to compatibility issue of IE 11 and 7.1.6?

Error Messages

PegaRULES Office Interface Control Load Failure!

Steps to Reproduce

On click of a Generate Letter button

Root Cause

An issue in the custom application code or rules  User has upgraded IE browser and ocx files got deleted from C:/windows/Downloaded Program files by upgrading the browser


User need to install all ocx files at server level atleast once.
Suggest Edit

Published October 8, 2016 - Updated December 2, 2021

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