Screen Pop ActiveX Failing to Install in IE11
SummaryUsers are facing ActiveX control failure challenge, is this problem related to compatibility issue of IE 11 and 7.1.6?
Error MessagesPegaRULES Office Interface Control Load Failure!
Steps to ReproduceOn click of a Generate Letter button
Root CauseAn issue in the custom application code or rules User has upgraded IE browser and ocx files got deleted from C:/windows/Downloaded Program files by upgrading the browser
ResolutionUser need to install all ocx files at server level atleast once.
Published September 16, 2016 - Updated October 7, 2016