Support Article

Screen Pop ActiveX Failing to Install in IE11

SA-28058

Summary



Users are facing ActiveX control failure challenge, is this problem related to compatibility issue of IE 11 and 7.1.6?

Error Messages



PegaRULES Office Interface Control Load Failure!

Steps to Reproduce



On click of a Generate Letter button

Root Cause



An issue in the custom application code or rules  User has upgraded IE browser and ocx files got deleted from C:/windows/Downloaded Program files by upgrading the browser

Resolution



User need to install all ocx files at server level atleast once.

Published September 16, 2016 - Updated October 7, 2016

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.