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Support Article

Screen reader reads hidden elements in the user's Summary



Screen reader reads hidden (Unexpanded) elements in the user's Information and Summary section.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch the Interaction portal.
  2. Navigate to New > Demo screen popup > Demo pop - Brown.
  3. Enable screen reader such as JAWS.
  4. Tab through the Contact Information or Summary section using the Tab key. Before reading 'Show Less', JAWS reads the hidden editable elements (such as, email ID).

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:

Add the below code in the application-custom-css • css Text rule,

[node_name='CPMInteractionHeaderWrapper'] .interaction-header.less-header.transition .show-only-on-more{

display: none;


Published December 19, 2019 - Updated December 2, 2021

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